Support
Everything you need to know about our pool membership service.
We're route-based in Rattray Park, Lorne Park, and Clarkson. Availability depends on route capacity. Submit a request and we'll confirm fit.
Because consistency is what keeps pools clear, comfortable, and stable. Twice-weekly visits reduce chemical swings, help prevent algae, and catch equipment issues early—especially during hot weeks, heavy use, and storm cycles.
Each visit typically includes:
You receive a digital visit report after every service.
Yes—standard chemicals for normal water balancing are included within our usage policy. If your pool has unusual chemical demand (after major neglect, severe contamination, or special treatments), we'll flag it early and quote anything outside normal maintenance.
Want a quick self-check first? Try our Pool & Spa Chemistry Calculator for guided estimates.
Need a quick estimate first? Use our Simple Pool Volume Calculator. Need profile modeling? Use our Advanced Pool Volume Calculator.
It means we include the chemicals required for a properly maintained residential pool under normal conditions. If something pushes the pool outside normal conditions (major algae recovery, drain/refill situations, or unusually high demand), we'll be transparent and quote it before proceeding.
If your pool turns green while we're actively servicing it on our regular twice-weekly schedule, you receive a $1,000 credit toward next season's membership.
The guarantee doesn't apply during periods where service is blocked (no access), power outages, severe storms, or if the pool isn't on our active schedule. Full terms are provided at onboarding.
We service residential vinyl, fiberglass, and concrete/gunite pools.
Yes. Saltwater pools still require precise water balance and equipment monitoring. We'll confirm your salt system and overall setup during onboarding.
We work with cartridge, sand, and DE systems. We monitor performance and pressure trends and recommend cleaning/backwashing as needed.
If we identify an issue, we flag it in your visit report (often with a photo) and explain what we're seeing.
Repairs are quoted separately with:
Receipts are available for full transparency. If it requires a specialist (electrical, gas, leak detection, liner replacement), we'll coordinate the right pro.
Yes. Openings and closings are available as separate services quoted based on your setup. Many members add these for a seamless start and end to the season.
Hot tubs can be added depending on whether they're spillover or separate from the pool. Submit your setup in the form and we'll confirm what's included and how it's priced.
We need reliable access on each scheduled visit. If access is blocked (locked gate, code changed, dog issues, etc.), we'll notify you immediately and reschedule if our route allows. Please keep gate codes/keys up to date.
Light rain doesn't stop service—we'll be there.
If conditions are unsafe (lightning, severe storms), we may reschedule to the next available route day. We'll always communicate any changes.
We're route-based, so visits occur on consistent service days in your area. Time windows can vary depending on the route and weather, but we aim for predictable scheduling and proactive communication.
Every visit includes a digital report with readings, notes, and adjustments. If something needs attention, we'll give a clear recommendation and quote before doing any extra work.
We're intentionally limited-capacity. After you submit the form, we confirm route fit and provide the earliest start date based on your area and available space on the route.
The Aquatic Recreation Expert (Level Two) is a professional certification issued by the Pool & Hot Tub Council of Canada. It covers advanced water chemistry, pool system operation, health and safety standards, and industry best practices for residential and commercial pools. It means your pool is being cared for by someone trained to national industry standards, not just someone with a net and a chemical kit.
The Safe Water Discharge certification (Level Two), also issued by the Pool & Hot Tub Council of Canada, covers the proper handling and disposal of pool water, backwash, and chemicals. It ensures that when we drain, backwash, or discharge water from your pool, we're doing it in compliance with local environmental regulations, protecting your property and the surrounding watershed.
Yes. Clear Wave Solutions carries commercial general liability insurance through Intact Insurance, one of Canada's largest property and casualty insurers. This covers any accidental damage to your property or equipment while we're on-site. You can request proof of insurance at any time. We're happy to provide it.
We're here to help
Reach out directly or check membership availability for your area.
Limited weekly capacity • Response within 24 hours